Free Return
Return and Refund Policy
Last
updated: August 18, 2020
Thank you
for shopping at Molooke.
If, for any
reason, You are not completely satisfied with a purchase We invite You to
review our policy on refunds and returns. This Return and Refund Policy has
been created by Molooke Co.
The
following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words
of which the initial letter is capitalized have meanings defined under the
following conditions. The following definitions shall have the same meaning
regardless of whether they appear in singular or in plural.
Definitions
For the
purposes of this Return and Refund Policy:
·
Company (referred to as
either "the Company", "We", "Us" or
"Our" in this Agreement) refers to Molooke, Amman, Jordan.
·
Goods refer to the
items offered for sale on the Service.
·
Orders mean a request
by You to purchase Goods from Us.
·
Service refers to the
Website.
·
Website refers to
Molooke, accessible from https://www.molooke.com
·
You means the
individual accessing or using the Service, or the company, or other legal
entity on behalf of which such individual is accessing or using the Service, as
applicable.
Your Order Cancellation Rights
You are
entitled to cancel Your Order within 7 days without giving any reason for doing
so.
The
deadline for cancelling an Order is 7 days from the date on which You received
the Goods or on which a third party you have appointed, who is not the carrier,
takes possession of the product delivered.
In order to
exercise Your right of cancellation, You must inform Us of your decision by
means of a clear statement. You can inform us of your decision by:
·
By email: support@molooke.com
·
By visiting this page on our website: https://molooke.com/index.php?route=information/contact
We will
reimburse You no later than 14 days from the day on which We receive the
returned Goods. We will use the same means of payment as You used for the
Order, and You will not incur any fees for such reimbursement. “Often
times we make compensation by transferring to a bank account or PayPal account”
Conditions for Returns
In order
for the Goods to be eligible for a return, please make sure that:
· The Goods were purchased in the last 7
days
·
The Goods are in the original packaging
·
Product
isn't used or damaged
·
Product
must have the receipt or proof of purchase
The
following Goods cannot be returned:
·
The supply of Goods made to Your
specifications or clearly personalized.
·
The supply of Goods which according to
their nature are not suitable to be returned, deteriorate rapidly or where the
date of expiry is over.
·
The supply of Goods which are not
suitable for return due to health protection or hygiene reasons and were
unsealed after delivery.
·
The supply of Goods which are, after delivery,
according to their nature, inseparably mixed with other items.
We reserve
the right to refuse returns of any merchandise that does not meet the above
return conditions in our sole discretion.
Returning Goods
You are
responsible for the cost and risk of returning the Goods to Us. You should send
the Goods at the following address:
Jordan,
Balqaa, Ain Elbasha, 19484
We cannot
be held responsible for Goods damaged or lost in return shipment. Therefore, We
recommend an insured and trackable mail service. We are unable to issue a
refund without actual receipt of the Goods or proof of received return
delivery.
Shipping
You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are nonrefundable.
If you receive a refund, the
cost of return shipping will be deducted from your refund.
Gifts
If the
Goods were marked as a gift when purchased and then shipped directly to you,
You'll receive a gift credit for the value of your return. Once the returned
product is received, a gift certificate will be mailed to You.
If the
Goods weren't marked as a gift when purchased, or the gift giver had the Order
shipped to themselves to give it to You later, We will send the refund to the
gift giver.
Contact Us
If you have
any questions about our Returns and Refunds Policy, please contact us:
·
By email: support@molooke.com
·
By visiting the customer service page on
our website: https://molooke.com/index.php?route=information/contact